SHIPPING & returns policy

Shipping

We want your order to arrive safely, accurately, and as quickly as possible.

Because most of our products are custom-branded, production and shipping timelines may vary depending on the product, quantity, and artwork approval. We’ll provide estimated timing when your order is placed and keep you updated along the way.

Rush options may be available on select products. Please contact us before placing your order if you need items by a specific date.

Artwork Approval

Before production begins, you will receive a virtual proof for artwork approval. Please review all details carefully, including logo placement, spelling, colors, sizes, quantities, and product style.

Once artwork is approved and production begins, custom orders cannot be canceled, changed, or returned unless there is a production error or product defect.

Returns on Custom-Branded Products

Because custom-branded products are made specifically for your dealership, all logoed, decorated, embroidered, printed, or personalized items are considered final sale.

However, we will always make it right if:

  • Your order arrives damaged

  • You received the wrong items

  • There is a manufacturing defect

  • The decoration does not match the approved proof

  • We made an error on your order

If there is a problem with your order, please contact us within 7 business days of delivery so we can review the issue and help with a replacement, reprint, credit, or refund when appropriate.


How to Start a Return or Report an Issue

Please contact us before sending anything back. We’ll review your order and provide return instructions if a return is approved.

Call: 805-579-0304
 Email: jhastings@creativesolutions2.com

Please include your order number, photos of the issue, and a brief description so we can resolve it quickly.

Our Promise

Your satisfaction matters to us. If something isn’t right, we’ll work with you to find a fair solution and make the process as easy as possible.

The 30-Day Sample Return Policy: A Comprehensive Guide to Creative Solution’s Customer-Centric Approach

30-day sample RETURNS

Understanding the 30-Day Sample Return Policy:

Our 30-day sample return policy is straightforward and customer-friendly. It stipulates that all sample goods must be returned to SanMar within 30 days. This time frame allows you ample opportunity to evaluate your purchase and decide whether it meets your expectations.

At Creative Solutions, we believe in making sure you feel confident in your choices. That's why we send you sample garments to inspect, feel, and touch, helping you make an informed decision on the products and styles that best suit your needs.

Once you've narrowed down your selection and decided on specific garments for your corporate apparel, we'll send you a 'full-size' sample run ranging from XS to 3XL. This allows your team to try on the garments for sizing accuracy before placing your order.

You'll have a generous 30 days to return any sample garments to SanMar. You can initiate a return process within this 30-day window. However, it's important to note that if goods are not returned within this period, you will be charged in full for the products. Returns beyond this 30-day window will not be accepted.

The Return Process:

To facilitate a smooth return process, 

  • Creative Solutions will provide you with an authorization number from SanMar approximately three days after your sample order is processed. 

  • This authorization number is crucial for the return process as it helps SanMar track and process your return efficiently.

  • Customers must write this authorization number on the outside of the box containing the sample goods to be returned. This step is essential as it enables quick identification of your package when it arrives at SanMar’s facility and expedites your refund.

At Creative Solutions, we believe in providing quality products and exceptional customer service. Our 30-day sample return policy is a testament to this belief.  We want to ensure you're completely satisfied with your choices every step of the way.

We understand that shopping should be a risk-free, enjoyable experience. With our 30-day sample return policy, we aim to make your shopping experience with us just that. So go ahead, shop with confidence, knowing that we have your back.

Remember, if you have any questions or concerns about our sample return policy or the return process, our customer service team is always ready to assist. We are committed to ensuring your satisfaction and will do everything we can to make your shopping experience with us a positive one.

Here's to your business thriving,

Jim Hastings

Owner, Creative Solutions